Cancellation and Refund

Last Updated: 27 February 2026

Thank you for doing business with Carepack Polymers. Please read our Cancellation & Refund Policy carefully before placing an order.

1. Order Cancellation

a) Cancellation Before Dispatch

• Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
• To request cancellation, please contact us immediately via phone or email.
• If the order has not been dispatched, a full refund will be processed.

b) Cancellation After Dispatch

• Once the order has been dispatched, cancellation requests may not be accepted.
• In such cases, the customer may need to follow the return process (if applicable).

2. Refund Policy

Refunds may be issued under the following circumstances:

a) Damaged or Defective Products

• If you receive damaged or defective goods, inform us within 48 hours of delivery.
• You may be required to provide photos or videos as proof.
• After verification, we may offer a replacement or refund.

b) Incorrect Product Delivered

• If you receive a product different from what was ordered, notify us within 48 hours.
• After verification, we will arrange replacement or refund.

c) Non-Delivery

• If the product is not delivered due to courier issues and confirmed by our shipping partner, a refund or reshipment will be arranged.

3. Refund Process

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued through the original payment method (bank transfer, UPI, etc.).
• Shipping or transportation charges (if applicable) may be non-refundable unless the issue is from our side.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Incorrect shipping address provided by the customer
• Delay caused by courier or unforeseen circumstances
• Products damaged due to misuse, improper handling, or storage
• Customized or bulk-made products (unless defective)

5. Contact Us

For cancellation or refund requests, please contact:

📞 Call us 24/7:
+91 94160-01831
+91 81682-16236

📍 Address:
Babain Road, Kurukshetra, Haryana – 136131

📧 Email:
carepackpolymers@gmail.com